How to solve BMW SCANNER 1.4.0 “Hardware faulty”

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Some customer met the some issue on BMW SCANNER 1.4.0 in recent days.”Hardware faulty” occurs when they open the BMW SCANNER 1.4.0 software.
Issue diasplay:

bmw scanner 1.4.0 issue

Here is a wrong connect way,please do not imitate:
Install the software and then connect the USB cable to open the software

Correct solution:
Step 1. Intall the software then connect to the device
Step 2. Intall  the driver
Step 3. Open the software

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